Personalized Windows settings: Personalized Windows settings are saved in the cloud via your Microsoft account. If you have a local account, you must reset your password. Desktop apps HP preinstalled : All OEM preinstalled desktop apps are reverted to factory state. Keeps OEM preinstalled antivirus as the default. Document: HP PCs - Installing Windows 11 from a USB flash drive or HP Notebook PCs - Installing Windows Windows Press the Windows key, search for go back , and then click Go back to an earlier build.

In the Previous version of Windows section, click Go back. To launch from outside Windows 11 or Windows Requires an internet connection to create installation media or boot to the created installation media. Estimated recovery time, dependent on PC specifications and connectivity speed: When using Windows Media Creation Tool, initial installation time is about 30 to 45 minutes. Operating system: Restores the most current version of Windows that was available when the installation media was created. User data pictures, documents, music, videos, desktop shortcuts, and so on : Discards data. Create a backup before recovery. Personalized Windows settings: Reinstalls the original state of the media when created.

Desktop apps HP preinstalled : Reinstalls the original state of the media when created. Document: HP Consumer PCs - Obtaining PC recovery USB drives or discs. Estimated recovery time, dependent on PC specifications and connectivity speed: Shipping time. About 30 to minutes to install depending on image size. Additionally, up to 2 to 3 days of Microsoft quality and security updates including download and installation time this time might vary depending on when the HP image media was created. Operating system: Restores a computer's software configuration to its original condition, without the latest updates.

Drivers: The drivers are restored to the original software build from when the HP media was created. Document: HP Business PCs - Using the HP Cloud Recovery Client in Windows 11 and Windows 10 or HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and To launch from inside Windows: Requires a supported PC model, an internet connection, and a USB flash drive with a minimum of 16 GB storage. Estimated recovery time, dependent on PC specifications and connectivity speed: About 30 to minutes to download 5 GB, dependent on internet speed. Additionally, up to 2 to 3 days of Microsoft quality and security updates including download and installation time this time might vary depending on when the image was uploaded. Operating system: Restores the original software build from when the HP Image was uploaded. Drivers: The drivers are restored to the original software build from when the image was uploaded. Store apps HP preinstalled : Discards apps.

Need to reinstall apps from Microsoft Store. Store apps user preinstalled : Discards apps. Use this information to help you decide which software recovery tool to use for commercial PCs only. Document: HP PCs - Using HP Image Assistant. To launch from inside Windows: Requires an internet connection, a USB flash drive or DVD, and a product key. Estimated recovery time, dependent on PC specifications and connectivity speed: About 30 to minutes to install depending on image size. Additionally, up to 2 to 3 days of Microsoft quality and security updates including download and installation time this time might vary depending on when the image was created. Operating system: Restores the original software build from when the HP Image was captured.

Drivers: The drivers are restored to the original software build from when the image was captured. Finding your Serial Number Finding your Product Number. Select registration option. Privacy Policy © Copyright HP Development Company, L. Error: Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions. HP Customer Support - Knowledge Base. HP Customer Support. Select your model. Let HP find my products Identify now HP can identify most HP products and recommend possible solutions. How does HP install software and gather data? Need Windows 11 help? HP PCs - Software recovery options Windows 11 and Windows 10 HP and Microsoft provide several software recovery options for your computer. Note: For business computers, the recovery options might no longer be viable as the image might have been replaced.

Commercial and consumer software recovery options Use this information to decide which recovery tool to use for commercial and consumer software recovery options. Microsoft System Restore Document: HP PCs - Using Microsoft System Restore To launch from inside Windows, search for restore , and then select Create a restore point. Operating system: Restores PC back to the last restore point created. Drivers: Restores PC back to the last restore point created. Personalized Windows settings: Restores PC back to the last restore point created. Store apps HP preinstalled : Restores PC back to the last restore point created.

Store apps user preinstalled : Restores PC back to the last restore point created. Desktop apps HP preinstalled : Restores PC back to the last restore point created. Choose where you want to search below Search Search the Community. Search the community and support articles Windows Windows 10 Search Community member. Dorothy Olsen. I need to download a Windows 10 Recovery disk. I've tried resetting my computer but it won't do it. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. Cancel Submit. Replies 3 . Andre Da Costa Volunteer Moderator. See how you can do that: Go to a working computer, download, create a bootable copy, then perform a clean install. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. Sumit Volunteer Moderator Volunteer Moderator.

HP PCs - HP Cloud Recovery Supported Platforms The HP Cloud Recovery Download Tool allows you to download recovery software to a USB drive. The recovery software works for HP PCs running Windows 10 Professional bit and Windows 7 Professional bit. HP Cloud Recovery Last Updated: Tuesday, November 8, HP PCs - HP Cloud Recovery Supported Platforms. Windows 10 20H2. Windows 10 Windows 10 RS1. Windows 7. Windows 11 21H2. Windows 10 21H2. HP Collaboration G6 24 All-in-One with Zoom Rooms. Windows 11 22H2. Windows 10 IoT LTSC HP Collaboration G6 27 All-in-One with Zoom Rooms. HP Collaboration G6 PC with Zoom Rooms. HP Dragonfly Folio HP Elite Dragonfly HP Elite Dragonfly G2 Notebook PC. HP Elite Dragonfly Max Notebook PC. HP Elite Tower G9 Desktop PC. Windows 10 RS3. HP Elite x2 G1 with Travel Keyboard. HP Elite x 14 inch G9 2-in-1 Notebook PC. HP Elite x 13 inch G9 2-in-1 Notebook PC. HP EliteBook 14 inch G9 Notebook PC.

HP EliteBook 13 inch G9 Notebook PC. HP EliteBook Windows 10 RS2. HP EliteBook Aero G8 Notebook PC. HP EliteBook 16 inch G9 Notebook PC. Windows 10 RTM. HP EliteBook x G7 Notebook PC. HP EliteBook x G8 Notebook PC. HP EliteDesk G6 Desktop Mini PC. HP EliteDesk G4 MT Worksation Edition. HP EliteDesk G5 Desktop Mini. HP EliteDesk G4 TWR Workstation Edition. HP EliteDesk G6 Small Form Factor PC. HP EliteDesk G8 Desktop Mini PC. HP EliteDesk G8 Small Form Factor PC. HP EliteOne G1 HP EliteOne G1 in 4K UHD AiO. HP EliteOne G1 in Curved AiO. HP EliteOne G2 HP EliteOne G2 in 4K UHD AiO. HP EliteOne G2 in Curved AiO. HP EliteOne G2 in Touch AiO. HP EliteOne G2 in Non-Touch AiO. HP EliteOne G2 in NT GPU AiO. HP EliteOne G2 in Touch GPU AiO. HP EliteOne G3 HP EliteOne G4 Windows 10 IoT RS1. HP EliteOne G5 HP EliteOne G6 24 All-in-One PC. HP EliteOne G6 27 All-in-One PC.

HP EliteOne G8 24 All-in-One PC. HP EliteOne G8 27 All-in-One PC. HP EliteOne HP EliteOne 27 inch G9 All-in-One Desktop PC. HP Engage Flex Mini Retail System. Windows 10 IoT LTSC 21H2. HP Engage Flex Pro Retail System. HP Engage Flex Pro-C Retail System. HP Engage Go HP Engage One Essential AIO System. HP Pro Tower G9PCI Desktop PC. HP Pro x2 G2 Tablet with Collaboration Keyboar. HP Pro x HP Pro x Fortis 11 inch G10 Notebook PC. HP Pro x Fortis 11 inch G9 Notebook PC. HP ProBook 14 inch G9 Notebook PC. HP ProBook HP ProBook Aero G7 Notebook PC. HP ProBook Aero G8 Notebook PC. HP ProBook Fortis 14 inch G10 Notebook PC. HP ProBook Fortis 14 inch G9 Notebook PC. HP ProBook x 11 G7 Education Edition. HP ProBook x G8 Notebook PC.

HP ProDesk G6 Desktop Mini PC. HP ProDesk G7 Small Form Factor PC. HP ProDesk G6 Small Form Factor PC. HP ProDesk G8 Desktop Mini PC. HP ProDesk G8 Small Form Factor PC. HP ProDesk G7 PCI Microtower PC. HP ProDesk G6 PCI Microtower PC. HP ProOne G2 in Non-Touch AiO. HP ProOne G2 in Touch AiO. HP ProOne G3 HP ProOne G5 HP ProOne G6 20 All-in-One PC. HP ProOne G6 24 All-in-One PC. HP ProOne HP ProOne G2 HP ProOne G4 HP ProOne G6 22 All-in-One PC. HP Z2 G8 SFF Workstation Desktop PC. HP Z2 G8 Tower Workstation Desktop PC. HP Z2 Mini G3 Performance Workstation.

In many cases, it is necessary to restore the PC to factory settings or perform a system recovery. HP Cloud Recovery Client or HP Cloud Recovery Tool Document: HP Business PCs - Using the HP Cloud Recovery Client in Windows 11 and Windows 10 or HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 To launch from inside Windows: Requires a supported PC model, an internet connection, and a USB flash drive with a minimum of 16 GB storage. To finish the download and close the app, click Finish. It only allows you to create a set of recovery media. Details required :.

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